CSA Member Agreement

When you purchase a share from EDEN GREEN Farm share program, you are deciding to become a partner with us with regards to our vegetables production of our farm for a season. As a shareholder you are agreeing to share the risk associated with a small farm operation, and therefore accept the fact that our farm could have an amazingly bountiful season or that some crops may not do as well due to unforeseeable factors such as weather conditions or other acts of nature. By becoming a shareholder, you help to take part in sustaining a small, family run, farm that aims to adhere to organic and bio-dynamic principals as best as possible and in return will receive fresh, organically grown produce direct from our farm throughout the CSA season.

Many people find CSA programs as a great opportunity to receive fresh and local produce direct from a farm near them, however, the program is not right for everyone. Some things to consider before signing up for the program include:

• The contents of the weekly box is determined by the farm’s crop plan and will change throughout the season.
• Produce is only available when it is ready in the field, in some cases this may just be for one or two weeks during the season. Unlike a grocery store, that typically buys produce from many farms from far and wide corners of the earth, we will not have the same produce available week after week, but instead you get to visit our farm and know exactly where the food that you eat comes from.
• The volume of the box may be very large, particularly in the height of the season. To make the most of the contents, you may need to can, freeze, dry or preserve the produce in some way.

CSA Management

We use an online software called Farmigo to manage our CSA program, which reduces the amount of farmer time needed to manage the program and hopefully makes your experience better. You are responsible for signing up and managing your CSA member account using the Farmigo system, which we feel is relatively straightforward and should hopefully improve your CSA experience. Please let us know if you would like help with using the system to manage your subscription.

You can register, make payments, manage your contact information, manage your pick up location, put your share on hold and access our web-store with your Farmigo account.

Personal information collected by Farmigo or by EDEN Green Farm in order to manage the CSA program will never be shared.

Payment Options

You may pay for your share online (via etransfer) or by cheque. You may pay for your share in full at the time of registration, or you may pay in 2 installments, one due at the time of registration, one due by May 15th. We appreciate payments via cheque or via email money transfer as it eliminates the fees associated with online payments.

Refund and Cancellation

We plan our yearly farm production and budget around a set number of shares, and we rely on our CSA members’ financial commitment for the full season. Once a share is purchased, there are no refunds, either full or partial, for CSA memberships. If you are unable to continue receiving your share for whatever reason, you are free to cancel your membership at any time, or transfer it to another person, but will not receive a refund.

Vacation Holds and Account Credit

You may put your box on hold for two weeks during the season. You will receive a credit on your account for those weeks that can be used to purchase vegetables, eggs or flowers. The credit must be used in our web-store before the end of the season and can not be used to purchase meat or any products that we may offer that are not produced by us. Any credit remaining on your account will not be rolled over into future seasons.

Responsibility for picking up share

You are responsible for arranging to pick up your produce. If you are unable to pick up your share, please try to have a friend or neighbour pick it up for you. You can put your share on hold for two weeks during the season. If you need to cancel your share for the week, please notify the farm via email one day in advance. We are unable to refund the value of cancelled weeks.

Web Store and Purchasing Add-Ons

CSA customers have access to our online web-store which will features add-ons such as extra greens and eggs. Items in the web-store will be subject to availability and will depend on the season. The store is updated weekly.

Packaging

We deliver CSA subscriptions in containers. The cost of these containers is not included in your subscription price and remain the property of EDEN Green Farm. It is your responsibility to return the cleaned, empty box to your CSA pick up each week when you are picking up your subsequent week’s share. If you lose a bin, you will be charged a $10 replacement fee. Although we will do our best to keep packaging to a minimum, we do package some produce into plastic bags to keep them fresh and to protect them during delivery.

Thanks so much for reading through some of the not so fun stuff. We hope your CSA experience is much more enjoyable than reading moderately lengthy terms and conditions.